Shipping

WHERE CAN WE SHIP?

We recently expanded and are now able to ship to customers located in 39 countries. To see if your country is included, please check out the following link: https://epacketexpress.com/epacket-shipping-countries-how-long/

HOW LONG DOES SHIPPING TAKE?

Most of our products are manufactured and shipped from China. As an example, shipping usually 2 to 3 weeks to reach the USA.

CAN I TRACK MY ORDER?

Yes, tracking information for your order will be sent to you as soon as it is available.

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (up to 7 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 1-4 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office). 

After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information will be sent to you.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address.

SEPARATE PACKAGES

Many of our items come from different suppliers. Therefore, if your order consists of multiple items, they will be shipped in different packages.  Please be patient for your entire order to arrive. Use the tracking information that we have provided to get the status of your order.

If you have any questions, don't hesitate to contact us!

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