FAQs

WHAT IS YOUR ORDER PROCESS?

Once your order has been placed, you will receive an order confirmation email at the provided address. It may take up to 7 days to process your order, but it typically gets processed within 4 days. After processing, your order is shipped, and you will receive an email with the tracking information. The shipping stage usually takes 2-3 weeks, as many of our products are manufactured in China. If your order hasn't been delivered within 35 days of shipment, please contact us.

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you can use the information provided in the shipping confirmation email to track your order.

DO YOU SHIP WORLDWIDE?

Currently, as our store is relatively new, we can only offer shipping to customers located within the US. In the future, we hope to expand and offer our products to customers across the globe.

SHIPPING FEES

You get free shipping with any product on our site.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Your order should arrive within four weeks of your purchase. This is because initial processing can take up to a week, and shipping usually takes 2-3 weeks.

MY ORDER HASN'T ARRIVED ON TIME. WHAT DO I DO?

If your order hasn't been delivered within 35 days of shipment, please contact us.

MISSING ITEMS

Please be aware that most items in your order will be shipped individually, since we work with multiple suppliers to manufacture our products. Use the individual tracking information to get the updated status of your partial order. If you feel that something is missing, please contact us.

ITEM ARRIVED DAMAGED

About 1 in 1000 products will unfortunately be faulty. If your product arrives damaged or faulty, please contact us within seven days of delivery to request a refund. See more on our refunds page.

CANCELLATIONS

You can cancel your order at any time before it is shipped. Once your order is shipped we will be unable to cancel it. Please contact us if you need to cancel your order.

IS IT SAFE TO SHOP ON YOUR SITE?

Yes, our store uses highly-secure, SSL protocol to process your payment. You have many choices over what form of electronic payment to use.

ARE YOUR WATCHES WATER RESISTANT?

Most of our watches are water resistant up to 3 atm. This means that they can handle a few drops or splashes, but should not be used in the shower. Please see the individual product pages for more information on water resistance.

CONTACT US

Questions or concerns? Send us a message at hello@man-of-the-hour.com

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